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Customer reviews of internet providers in Richmond Va

Since 1/5/19 I have talked to 8 representatives. I have had 4 accounts created I believe. Every single person told me something different. First I was told the incorrect price 3 different times. Then when I finally agreed (even though it was not what I was quoted as well as I requested for the recording to be pulled of the phone call but was told they couldn't) the tech came out to install and couldn't and I was told there was a system outage in my area ironically. I called to reschedule and was told there is already DSL internet at my address. Spoke with 2 or more reps when they finally realized they were looking at the wrong address. They had to create a new account AGAIN and was then told I owe a deposit even though 2 days ago I didn't. Finally that got resolved and Omar in retentions located in Nashville Tn ID oc406u FINALLY resolved my issues and was able to make me want to stay. EVERY SINGLE OTHER REP HAS BEEN INCOMPETENT AND ALWAYS ASSURED ME THAT I GOT THE RIGHT PERSON TO FIX THE ISSUE BUT YET THEY JUST ADDED TO THE PROBLEM. AT&T has HORRIBLE customer service and I honestly would tell someone to run before signing up.
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 Amish P | 05-18-2015


 speeds suck, max is speed is slow mbps. also Ive had billing issues since day one of having service and also data usage issues I pay for service at two addresses and one location where I only use for my self for school. my data usage is higher then my home where I have same service and tenX more people using net. its just dumb,
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 Chris Z | 10-07-2014


It is JUST ok. Internet is kind of slow, and price is decent. Customer service was pretty good, but I am interested in looking for other brands if the speed/value is better

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